Control over corporate communications and training.
With over 5,500 employees in 260 branches and offices around the world, Israel Discount Bank/IDB's challenge was to control corporate communications and employee training. IDB uses YCD|Platform, YCD|Player and CDS™ to remotely create communications and distribute the content efficiently and securely in real time. The user interface makes it simple for IDB headquarters to send daily updates system wide. With YCD Multimedia's SMS technology, employees can access corporate messaging and training from their computers or mobile devices; branch managers can track that messages and training modules have been downloaded. Training modules reinforce onsite promotions and customer concerns. Results: Consistent, timely corporate communications, reduced turnover, increased employee involvement and motivation and 21% increase in customer satisfaction.
Read the entire Case Study : Israel Discount Bank